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Free shipping is offered with minimum purchase for a limited period of time. Your order will be shipped via USPS or Fedex. A tracking number will be delivered to you via email. Standard shipments usually arrive within 4–8 business days, priority orders within 2-3 business days once shipped. Shipping times are not guaranteed and are subject to change at any time and without notice. For questions about shipping policies, please contact customer service. SUPRA understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
Should you proceed with your pre-order purchase, you acknowledge and agree that we will debit your credit card for the full amount of your purchase immediately. We will then fulfill and deliver your priority pre-order product following the official product launch date.
* Please note that to use our pre-paid labels, shipments must be sent from the United States.
Have questions? Call us M-F 8 am, 5 pm PT at 888-293-1239 or ask a Support Question at the Contact tab above.
Though we’d like to help victims of counterfeiting, we cannot reimburse money used to purchase counterfeit products or to assist with the resolution of disputes, including assistance with PayPal refunds. However, by locating counterfeiters and taking legal action against them, we are doing our part to eliminate future incidents of counterfeiting from occurring. Our goal is to help our customers to be aware of counterfeit footwear that is being sold to unsuspecting buyers as genuine SUPRA products.
The good news is that it’s pretty easy to tell the authentic SUPRAs from the counterfeit fakes. But before we jump into that, here’s some easy ways to avoid getting hustled.
Below are some links to anti-counterfeit organizations and government agencies:
Puffed out seams.
Looks more like a beer holder.
Wrong design altogether.
Inferior leather, bad photography.