Customer Service

Policies (USA)

Shipping Policy

our order will be shipped FedEx (by way of FedEx Smartpost). A tracking number will be delivered to you via email. Standard shipments usually arrive within 7–10 business days, Two-Day Air orders normally within 2 business days, and Priority Overnight normally within 1 business day. Shipping times are not guaranteed and are subject to change at any time and without notice. For questions about shipping policies, please contact customer service. SUPRA understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

Return Policy

If you are not 100% satisfied with your purchase, you can return your order for a refund. We do not offer exchanges.

* Please note that shipping costs are not refunded for any reason.

To Return an Item:

  1. You can return your purchase for up to 30 days from the purchase date.
  2. Items purchased on clearance are final sale and can not be returned or exchanged.
  3. Products must be in the condition you received them and in the original box and packaging. Shoes that have been worn or damaged will not be accepted.
  4. In the event you would like to return your product, please log into your account to process your return and print your pre-paid return shipping label. If you are a PayPal user or if you are unable to access your account, please contact our Customer Service department to process your return.
  5. Once your return is received and inspected by our fulfillment center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7-10 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

* Please note that to use our pre-paid labels, shipments must be sent from the United States.

Have questions? Call us M-F 7AM-4PM PST at 844-284-7224 or contact Customer Service.