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K-Swiss Global Brands (KSGB)
North America
17777 Newhope Street
Fountain Valley, CA 92708 USA
T 888.293.1239
F 888.293.1240
K-Swiss Global Brands (KSGB)
Carrer de Pujades 51-55
08005 Barcelona, Spain
T +34 935 477 998
F +34 936 678 808
K-Swiss Global Brands (KSGB)
Australia PTY LTD.
31-33 William St
Alexandria, NSW 2015 Australia
T +61 2 9698 7337
F +61 2 9698 7338

Order Policies (USA)

Shipping Notice

Shipping Policy

Free shipping is offered with minimum purchase for a limited period of time. Your order will be shipped via USPS or Fedex. A tracking number will be delivered to you via email. Standard shipments usually arrive within 4–8 business days, priority orders within 2-3 business days once shipped. Shipping times are not guaranteed and are subject to change at any time and without notice. For questions about shipping policies, please contact customer service. SUPRA understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

Terms and conditions for pre-orders

Should you proceed with your pre-order purchase, you acknowledge and agree that we will debit your credit card for the full amount of your purchase immediately. We will then fulfill and deliver your priority pre-order product following the official product launch date.

Return Policy

If you are not 100% satisfied with your purchase, you can return your order for a refund. We do not offer exchanges.

* Please note that shipping costs are not refunded for any reason.

To Return an Item:

  • You can return your purchase for up to 30 days from the purchase date.
  • Items purchased on clearance are final sale and can not be returned or exchanged.
  • Products must be in the condition you received them and in the original box and packaging. Shoes that have been worn or damaged will not be accepted.
  • In the event you would like to return your product, please log into your account to process your return and print your pre-paid return shipping label. If you are a PayPal user or if you are unable to access your account, please contact our customer service department to process your return.
  • Once your return is received and inspected by our fulfillment center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7-10 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

* Please note that to use our pre-paid labels, shipments must be sent from the United States.

Have questions? Call us M-F 8 am, 5 pm PT at 888-293-1239 or ask a Support Question at the Contact tab above.

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Common Checkout Errors
Not Enough Stock
General Decline of Card
Pre-Sale/Order Policy
How does pre-order work?
Do you carry shoes of different widths?
What country is your size chart based on?
What size do I wear?
Account Related
What payment methods does SUPRA accept?
Policy Related
What is your exchange/return policy?
Shipping Related
Declined Credit Card Transactions (AVS Mismatch) or (Card Code Mismatch)
How long does it take to ship my order?
I received a defective product.
Does SUPRA ship to multiple addresses?
How will I know you received my order and when will payment be deducted?
Does SUPRA ship to PO Boxes or Military APO's?
Can I cancel my order?
Can I change my shipping address after my order has been dispatched?
Which countries does SUPRA ship to?
Different Shipping and Billing addresses
Can I track my order?

Counterfeit Education

Though we’d like to help victims of counterfeiting, we cannot reimburse money used to purchase counterfeit products or to assist with the resolution of disputes, including assistance with PayPal refunds. However, by locating counterfeiters and taking legal action against them, we are doing our part to eliminate future incidents of counterfeiting from occurring. Our goal is to help our customers to be aware of counterfeit footwear that is being sold to unsuspecting buyers as genuine SUPRA products.

Facts About Counterfeit

  • A counterfeit product is one that is made of exact imitation of something valuable or important with the intent to deceive the consumer into believing it to be genuine.
  • Counterfeiting is illegal. It has a significant impact on the global economy, removing tens of thousands of jobs and costing the economy an estimated $600 Billion of legitimate revenue per year.
  • Counterfeiting is not a victimless crime. Consumers who believe they are purchasing genuine items are left with inferior items that cannot live up to their expectations. Counterfeiters hurt legitimate business owners as well as the overall economy because they do not pay taxes nor do they provide fair wages or benefits to their employees. They frequently use child labor, participate in identify theft, fail to deliver goods that were paid for and have been connected to gang activity and terrorism, among other crimes. When you purchase a counterfeit product, you are funding and supporting this criminal activity.
  • Counterfeiters are not accountable to human rights and environmental regulations. Counterfeiters don't adhere to child labor laws, anti-sweatshop laws, or restricted substances laws, putting both workers and the environment at risk. Fundamental human rights of workers employed by counterfeiters, such as basic safety and health precautions, are often compromised or entirely ignored creating a work environment that is safe for no one.

Protect Yourself

The good news is that it’s pretty easy to tell the authentic SUPRAs from the counterfeit fakes. But before we jump into that, here’s some easy ways to avoid getting hustled.

Some Specific Ways To Spot Fake SUPRA Footwear

  • Starting with the boxes, the counterfeiters always use cheap cardboard and get the graphics wrong.
  • As well as being made from cheap plastic instead of leather, fakes are often offered in colorways that SUPRA never produced. If they look cheap, or puffier than they should, they are counterfeit.
  • Counterfeiters usually can’t afford to use real vulcanized soles, and then they actually paint the black stripes on the foxing by hand. Super ghetto.
  • Pull out those soles. If you got some paper-thin cardboard insert instead of our cushy SUPRAFOAM, not only do your shoes look bad, your feet are going to hurt.

Report a Counterfeiter

Below are some links to anti-counterfeit organizations and government agencies: